FAQs

PRODUCTS
We have a 30-day return policy, for products which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@cyalaser.com.au. Please note that returns will need to be sent to the following address: 358 Port Hacking Road, Caringbah NSW 2229.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@cyalaser.com.au.

 

SERVICES & PRE PAID TREATMENTS

Thank you for choosing Cya Laser clinic. These Booking and Purchase Terms and Conditions (Terms) apply when you make a booking and/or purchase through our website (https://www.cyalaser.com.au) via telephone, or in-person at a Cya Laser clinic.

By making a booking or purchase you agree to these Terms with Cya Laser Clinic.

You should review these Terms carefully and not proceed with a booking or purchase if you do not agree.

CANCELLATION & RESCHEDULING

Subject to applicable law, including the Australian Consumer Law, you agree and acknowledge that if you wish to change your booking or make a cancellation, your rights and obligations are set out in the Cya Laser Clinic FAQ for our terms and policies.

• For all appointments (whether made online or through a clinic), we require at least 24 hours’ notice for cancellation or change in appointment date/time.

• If you cancel or change your appointment with less than 24 hours’ notice or you do not attend your appointment, we reserve the right to charge a ‘Cancellation Fee’ or ‘No Show Fee’ meaning, at our discretion, we will:

1. retain your deposit (should you have a prepaid deposit on file),

2. retain one prepaid treatment (should you have any prepaid treatments on file) or

3. charge you 50% of the RRP of your treatment.

REFUNDS

• We do not refund for change of mind.

• We may refund where required in accordance with the Australian Consumer Law.

• We may also use our discretion and provide a refund if we believe the treatments purchased by you, cannot be provided to you (eg, your skin type might be deemed as unsuitable for the treatment you purchased).

• If you pre‐pay in advance for a ‘Package’ (a number of treatments), refunds for whole Packages will not be provided unless required in accordance with the Australian Consumer Law.

• Our procedures and products may not be suitable for you and whilst all due care and skill is exercised in treating our clients ultimately it is your responsibility to determine if the product or treatment is right for you.

• In order for us to provide you with a great service it is fundamental that you provide all information requested in completing consent forms or advising us of any factors that may affect your treatments. You also need to have realistic expectations of the results of treatment. We encourage you to work with your therapist or health professional on what you can achieve with your treatment.

TRANSFER POLICY

•We offer credit pass-overs to another file however all credits can only be used on full prices not on sales.

• Pre‐paid treatments for specific treatment areas cannot be transferred to other treatment areas.

PRE-PAID EXPIRY

•All purchases on our website have a 3 year expiry from date of purchase.