FAQs
Booking Policy
Upon booking an appointment at Cya Laser Clinic you are agreeing to our policy.
Upon booking an appointment at Cya Laser Clinic you are agreeing to our policy.
We require 24 hours notice for cancellation or rescheduling your appointment slot.
All appointment confirmations are sent 48 prior to your booking giving ample notice and time to update your schedule.
Failure to give enough notice will result in a loss of pre paid session or a booking fee to be paid before booking in your next session.
Cancelling within 24 hours incurs a 50% of service fee - Not showing up to an appointment is a 100% of service fee.
Refunds/Exchanges
Refunds are not applicable for change of mind.
We offer exchanges or credit notes if the treatment you purchased is not suited to you, or if there is a contraindication which makes the treatment you purchased unavailable for you.
We offer credit pass-overs to another file however all credits can only be used on full prices not on sales.
Treatment Expiration
All purchases on our website have a 3 year expiry from date of purchase.